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Troubleshooting Email Errors

Below is a list of commonly occurring errors associated with setting up email automation.

  • Failed to send email: The remote name could not be resolved: ‘value’
    • The “Mail Server” can not be found
      • If the Mail Server can be pinged from the Web Server, Confirm the webconfig has the correct Mail Server.
      • If the Mail Server can not be pinged from the WebServer, contact your IT team to resolve the networking issues
  • An Email Behaviour whose recipient refers to a Form value was not executed as a value has not been set in the referred form value: Item
    • An Email Automation has a dynamic recipient which has no value when the automation was triggered.

If your error message is not listed above, please contact support.

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